Placing an order is simple. Browse our online store, add your desired products to the cart, and proceed to checkout. You can create an account or checkout as a guest. Follow the prompts to enter your shipping information and payment details, and you'll receive a confirmation email once your order is placed.

Yes, we have worldwide shipping, but delivery time to different countries is different. On average, it takes about 2 weeks to the EU countries, and from 10 to 15 days to USA.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to monitor the status of your delivery. Additionally, you can log in to your PetsWonder account to view your order history and track current orders.

Yes, we do. We want you and your pet to be completely satisfied with your purchase. If you are not happy with any product, you can return it within a specified period from the purchase date for a full refund or exchange, provided it is in its original condition and packaging. Simply contact our customer service team to initiate the return process, and they will guide you through the steps.

Our website features detailed product descriptions and reviews to help you make an informed decision. Additionally, our customer service team is available via chat, email, or phone to provide personalized recommendations based on your pet's specific needs.